Refund policy

Return & Refund Policy

We offer a 3-day return policy, which means you have 3 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unused, unworn, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

We will accept the return, but you will need to pay the delivery charge for both deliveries.

To start a return, please contact us at

redyall.ae@gmail.com or via WhatsApp at +971 55 218 9330
Returns should be sent to the following address: Sharjah, UAE.

If your return is approved, we’ll provide you with a return shipping label and detailed instructions on how and where to send the package.
Please note that items returned without prior authorization will not be accepted.

For any return-related queries, feel free to contact us anytime at fenzo.ae@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or incorrect. We’ll review the issue and make it right as quickly as possible.

Exceptions / Non-returnable Items

Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty or hygiene items)

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before requesting a return.

Sale items and gift cards are non-returnable.

Exchanges

The quickest way to get a replacement item is to return the product you have and, once the return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
The item must still be unused, unworn, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note, it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund approval, please contact us at fenzo.ae@gmail.com